Privacy Policy

This privacy policy sets out how we use and protect any information that you give when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
  • We may collect the following information:
    name and contact information including email address, postal address and telephone number and details of your requirements for staying with us.
  • Online payment is dealt with by Sage Pay so we do not collect credit or debit card information ouselves except for the last four digits that may be required to identify your card as provided by Sage Pay(see below)
  • What we do with the information we gather
    We require this information to understand your needs and provide you with an appropriate service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
      We give you the oportunity to opt-in to this service when you register your details with us.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
      We use the same opt-in referred to above for this service when you register your details with us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
  • when you are asked to fill in a form to register with us on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us or by using the online form to change your details.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
  • Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
    Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
    Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
    Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
    In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
    So when buying through our site, you can be sure that you are completely protected.
    More information about shopping securely with Sage Pay can be found at http://www.sagepay.co.uk/support/online-shopper-support

Cookies

We use the following cookies:
  • A small cookie is used to store your permission to use cookies if given. It will be removed 30 days after its last use.
  • A session cookie is used:
    • as part of our security mechanism to protect your login details
    • to identify you to our system so that we can locate your details and bookings.
    This cookie will be removed at the end of your session.
We do not store personal data in our session cookie. We do not store any kind of tracking or useage data.
If you no longer want to store our cookies you can use your browser settings to delete and disable them.



@ Copyright 2011-2017 All Rights Reserved